A long-form note on what we do at fbmhdl, how we do it, and the assumptions we are happy to argue with. We build LLM-powered assistants for support, internal operations, and regulated industries.
Most conversational AI today is bolted-on no-code chained to a vendor's platform. It looks impressive in a sales deck and falls apart the first time a customer asks something the demo didn't cover.
We do the opposite. We write actual software in your stack, with your data, your guardrails, and your engineers in the room. The repository is yours from day one. If we walked away tomorrow, the assistant would keep running.
We work in two-to-twelve week engagements. We do not sell licences, recurring "AI seats," or anything that looks like a SaaS tier. You pay us to build something, then you own it.
This is unfashionable. The market wants platforms; we want code. But for a serious deployment, in a regulated industry, with the audit and data-handling constraints that come with it, code wins.
Account questions, order tracking, the long tail of "talk to a human." Web, WhatsApp, Messenger, Telegram, voice, or your own mobile apps.
Domain-trained agents for ops, sales, and back-office teams. Connected to your CRM, ticketing, knowledge base, internal APIs. Audit trail and RBAC by default.
Telephony, payments, identity, evals, logging. We do this on its own for teams that have built the assistant but can't get it into production.
Tracks parcels, reschedules deliveries, changes addresses, handles shipping FAQs. Built on patterns we'd use for a national operator.
Account-aware support, onboarding, scoped tool calls, full PII scrubbing and audit log for every interaction.
We map the workflow you want to automate, the data the assistant needs, and what "good" looks like. Output is a written scope and a working prototype.
We build against your real channels and real integrations. Weekly reviews, staging environment from day one, eval suite so changes don't quietly break.
Code in your repository, docs in your wiki. A short handover with your engineers. We're available afterwards on retainer or by the hour, but you don't need us to be.
A few lines about what you're building is enough to start. We reply within one working day. If we're not the right fit, we'll say so.