We design, build and run retrieval-grounded chat and voice assistants for support, operations and regulated workflows. Fixed scope. Your stack. Your code at the end.
Every engagement starts with a written scope and ends with code running in your stack. No proof-of-concept theatre, no strategy decks that never compile.
Web, WhatsApp, Messenger and Telegram, answering from your real policies and live order state. They act - rebook, refund, raise cases - rather than recite.
Voice agents on your existing numbers: natural speech in both directions, grounded in your procedures, with clean handover to a human the moment criteria are met.
For the problems an off-the-shelf bot cannot hold: retrieval over messy corpora, multi-step agents with verification, and evaluation harnesses that catch drift before customers do.
Three phases with a defined deliverable and a defined handoff each. You can stop after any of them and keep everything we made.
We map the workflow, the data and what good looks like, then prove it on your own examples.
Real channels and real integrations from week one, reviewed weekly against the eval suite.
Docs in your wiki, secrets rotated to your accounts. Stay on a care plan if you want us close.
The driver came, nobody answered, the phone queue is full. The assistant reads depot state, rebooks the drop, and texts the confirmation.
Calls after closing become booked appointments or flagged urgent cases, never voicemail. Escalation criteria are written with your clinicians.
Why was I charged twice, where is my card, what is this fee. Scoped tool calls, PII scrubbing and an audit log under every single answer.
No signup wall, no sales call first. Open them now and try to break them.
Tracks parcels, reschedules deliveries, changes addresses, handles shipping FAQs. Hands off cleanly when needed.
Account-aware support, onboarding flows, scoped tool calls, full PII scrubbing and audit log. Built for regulated contexts.
A voice-first member portal for an employee assistance programme. Talk to it in the browser or ring it, get grounded answers, reach a human fast.
Short brief is fine. We reply within one working day. If we are not the right fit, we will say so and point you somewhere better.