Two phosphor traces stand in for the assistant's ears: steady when the room is calm, dancing when a signal arrives. Blinks read as a flatline - then the wave comes back.
Web chat, WhatsApp, Messenger and phone lines feed the same brain, so the answer never depends on the wire.
Intent detection filters the noise: typos, anger and three questions in one message still resolve to the right workflow.
Unusual patterns - fraud smells, churn risk, VIPs - trip an alert with the full waveform attached for your team.
Short brief is fine. We reply within one working day with fit, next steps, and any risks we can already see.