fbmhdl // London // since 2023

Conversational AI,
shipped to production.

We build LLM-powered assistants for support, internal operations, and regulated workflows. Custom code in your stack, owned by you.

— What we build

Three things, done properly.

01 / Customer-facing assistants

Support, account questions, order tracking, the long tail of "talk to a human." Deployed to web, WhatsApp Business, Messenger, Telegram, voice via Twilio or Vonage, or your own mobile apps.

02 / Internal copilots

Domain-trained agents for ops, sales, and back-office teams. Connected to your CRM, ticketing system, knowledge base, and internal APIs. Full audit trail and role-based access from day one.

03 / Integration & rollout

The unglamorous middle: telephony providers, CRMs, payment systems, identity, logging, eval pipelines. We do the work that takes assistants from a sandbox to your real production stack.

— Live work

Two assistants in production.

Live deployments
02
Channel integrations
08
Engagement length
2–12 wk
Reply within
1d
— Process

Three phases. No retainer trap.

Week 1 — Discovery

One week, fixed fee

We map the workflow, the data the assistant needs, and what "good" looks like. Output is a written scope and a working prototype.

Weeks 2-8 — Build

Iterate on a real surface

Real channels, real integrations, a staging environment from day one, and an eval suite so changes don't quietly break.

Hand-over

You run it

Code in your repo. Docs in your wiki. A short handover with your engineers. We're available afterwards, but you don't need us to be.

— Contact

Tell us about the project.

Short brief is fine. We reply within one working day. If we're not the right fit, we'll say so.

By email
hi@fbmhdl.com
By phone or WhatsApp
+44 7783 990485
In person
182-184 High Street North, London E6 2JA