Angry, confused, in a hurry, three questions at once: the assistant reflows to fit. The eyes are liquid - watch them slosh when they dart, and drip when they blink.
Furious customers get short, calm sentences. Browsers get warmth. The same facts, poured to fit the person.
A tracking link, a bulleted policy, a one-line confirmation: the answer takes whatever shape lands fastest.
From one shop to a national queue, the same assistant fills the container without changing character.
Short brief is fine. We reply within one working day with fit, next steps, and any risks we can already see.