Two mechanical irises stand in for the assistant's judgement: wide open for a curious customer, stopped down for a sensitive account question. Watch them breathe, blink and meter the room.
Product questions, tracking, bookings: the assistant answers generously and completes the task on the spot.
Account changes and payments narrow the aperture: verification first, smaller promises, tighter wording.
Out-of-policy requests get a clean refusal and a human handover, photographed and logged.
Short brief is fine. We reply within one working day with fit, next steps, and any risks we can already see.