V22 / Broadcast control

Every customer intent gets routed, not dumped into a chat window.

A control-room take on conversational AI: intents are classified, scoped tools are armed, and humans only see what actually needs judgement.

Book a routing review Watch the board
live queue 14:32 GMT
self-serveWhere is parcel AB-4412?
routed
tool callReschedule delivery to Friday PM
scoped
humanDispute charge after failed delivery
escalate
self-serveExplain transfer limit policy
routed
fbmhdl routing layer · eval pass rate 94.2%
Routing

Three lanes. No ambiguity about who owns the outcome.

Lane A

Answer

Policy, status, and guidance that never needed a human in the first place.

Lane B

Act

Scoped API calls with validation, audit events, and clear failure language.

Lane C

Escalate

Full context handed to your team — not a blank ticket and a transcript dump.

Courier ops

ABC Parcel

Tracking, rescheduling, and exception handling with a visible routing board behind the scenes.

 Regulated

Banking Assistant

Account-aware answers with conservative tool boundaries and mandatory step-up paths.
Routing brief

Describe the intents flooding your support queue.

Short brief is fine. We reply within one working day with fit, next steps, and any risks we can already see.

Phone / WhatsApp
+44 7783 990485
Office
182-184 High Street North, London E6 2JA