V16 / Human handoff

The best assistant knows when to stop.

A calmer, service-design-led page built around the moment most AI demos ignore: handing the right context to the right person.

Map our handoffs View workflow

Bot resolvesDelivery ETAPassword resetOpening hours

Bot asksIdentity checkMissing order dataPolicy ambiguity

Human ownsComplaintRefund exceptionVulnerable customer

Assistants

Human-in-the-loop is not a disclaimer. It is product architecture.

Different intents get different automation levels, from auto-answer to human review.

Escalations include summary, retrieved sources, attempted actions, and recommended next step.

Agent corrections become training examples, not invisible one-off fixes.

Process

Week 1Decision tree, prototype, and handoff map.

Weeks 2-8Integrations, evals, service dashboard, and live surface.

HandoverOwner docs, incident playbook, and source code transfer.

Handoff brief

Short brief is fine. We reply within one working day with fit, next steps, and any risks we can already see.