The fbmhdl-style cinematic direction: a portrait that tracks the room, blinks on its own rhythm, and feels present before the copy asks for attention.
Delivery panic, account confusion, booking changes, complaints and repeat questions all route to the right workflow without making the customer learn a menu.
The assistant reads customer records, order state, appointment calendars and handover notes before it commits to an answer.
Every answer, action and escalation lands in your systems with the reason attached, so the assistant feels polished without becoming opaque.
Short brief is fine. We reply within one working day with fit, next steps, and any risks we can already see.