This is one assistant working three real desks: a courier, a clinic and a bank. It reads your systems, acts on them, and writes everything down. The little eyes up there are doing the reading.
WhatsApp, web chat, Messenger, Telegram and email, with one shared memory of the customer across all of them.
Booking, rescheduling, tracking, refunds and casework. Real writes into your systems with an audit trail, not canned replies.
When a human should take over, they get the full transcript, the customer record and a one-line summary of what is needed.
Short brief is fine. We reply within one working day with fit, next steps, and any risks we can already see.